Universal Helicopters is an American owned and operated aviation company, based in New York City, with a long history of providing reliable and safe helicopter services. Since its inception in the early 1960s, Universal Helicopters has become a leader in the helicopter services industry by providing a variety of services to clients in the private, public, and military sectors.

Universal Helicopters’ primary service is helicopter charter, which includes both passenger and cargo transport. The company owns and operates an impressive fleet of helicopters, ranging from single-engine piston helicopters to high-performance, multi-engine turbine-powered helicopters. The company also provides pilot training, aircraft maintenance and repair, and aircraft sales and leasing services.

Universal Helicopters’ customer service is one of their greatest strengths. They have a team of highly experienced pilots, mechanics, and customer service representatives that provide superior service to their customers. The company’s safety record is impeccable and their attention to detail when it comes to safety standards is commendable. They also offer competitive rates and flexible payment plans that make their services accessible to anyone.

Universal Helicopters also does well in terms of customer satisfaction. They have a good reputation for providing reliable and safe services and always make sure that their customers are satisfied with their services. Additionally, Universal Helicopters’ customer service team is always available to answer questions and address concerns.

Where Universal Helicopters could use improvement is in their marketing and promotion of their services. They do not have a strong online presence and their website does not provide a great deal of information about their services and offerings. Additionally, they are not very proactive in seeking out new customers and expanding their services.

In conclusion, Universal Helicopters is a reliable and safe provider of helicopter services. Their customer service is top-notch and they provide competitive rates and flexible payment plans. However, they could benefit from improving their marketing and promotion efforts, as well as expanding their services and seeking out new customers. With these improvements, Universal Helicopters could become an even more successful provider of helicopter services.