Onur Air is a Turkish airline based in Istanbul, Turkey. It was founded in 1992 and is a low-cost carrier that operates mainly domestic flights, as well as some international services. The airline currently operates a fleet of over 50 aircraft, including Airbus A320s, Airbus A321s, Boeing 737s, and ATR 72s.
Overall, Onur Air is a reliable airline that provides passengers with an enjoyable flying experience at a competitive price. The airline has won several awards, including the Skytrax award for “Best Low Cost Airline in Europe” in 2018. Onur Air is also considered to be one of the most punctual airlines in Europe, with an average on-time performance of over 80%.
Onur Air provides a good selection of services for travelers. Their website is easy to use and allows passengers to book their flights, check-in online, and manage their bookings. The airline also provides a loyalty program, Onur Points, which allows passengers to earn points for each flight they take. The points can then be redeemed for free flights, discounts, and other benefits.
The airline also offers a variety of other services, such as pre-booked meals and seat selection. Passengers can also purchase additional services, such as priority boarding, additional baggage, and Wi-Fi. Onur Air also offers a travel insurance service, which provides coverage for flight delays, loss of luggage, and medical expenses.
In terms of customer service, Onur Air has been praised for their friendly and helpful staff. The airline has implemented a number of measures to ensure that their passengers have the best experience possible. For instance, they have implemented a 24/7 customer service line, as well as an email address and a social media presence to address customer queries and complaints.
Onur Air has also been praised for their safety record. The airline has been certified by the International Air Transport Association (IATA) and is regularly audited by the European Aviation Safety Agency (EASA). The airline has also been certified by the Turkish Civil Aviation Authority (TCAA).
Despite the airline’s many strengths, there are still areas where they can improve. For instance, the airline’s website can be a little difficult to navigate and can be slow to load. Additionally, their loyalty program, Onur Points, is not as generous as those of some of their competitors. Additionally, the airline does not offer free Wi-Fi on board their flights, which is a feature that many passengers have come to expect from airlines.
Overall, Onur Air is a reliable and affordable airline that provides passengers with an enjoyable flying experience. The airline has won several awards and has a strong safety record. However, the airline could improve their website and loyalty program and offer free Wi-Fi on board their flights. With these few improvements, Onur Air could become even more popular among travelers.
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