Vistara is an Indian full-service airline and a joint venture between Tata Sons and Singapore Airlines. Established in 2014, Vistara has quickly become one of India's fastest-growing airlines, offering an extensive domestic network across all major Indian cities.
Vistara does a lot of things well, and as a result, it has become one of the preferred airlines for travelers in India. One of the most impressive aspects of Vistara is its commitment to customer service. The airline has implemented a number of measures to ensure that passengers have a comfortable and stress-free experience. From their attentive cabin crew to the complimentary meals and snacks served on board, Vistara goes out of its way to make sure its passengers have a pleasant journey.
The airline also offers an array of digital services, such as a mobile app, online check-in, and a website that makes booking flights easy and convenient. Furthermore, Vistara allows customers to earn rewards points by simply making purchases with the airline. These points can then be used to get discounts on future purchases.
In terms of flight safety, Vistara has a strong record. The airline has an excellent safety record, with no major incidents since its launch in 2014. Furthermore, Vistara is committed to constantly improving its safety standards. This is evident in its regular safety audits, which are conducted to ensure that the airline is compliant with the latest safety regulations.
Despite its many successes, there are still areas where Vistara can improve. One of the biggest challenges the airline faces is its limited international network. While Vistara does offer international flights to select cities, such as Singapore and Dubai, it needs to expand its offerings to other international destinations if it wants to remain competitive.
Another area that Vistara needs to address is its loyalty program. Currently, the program is limited to members who frequently fly the airline, with rewards points only being available to those who make frequent purchases. This makes it difficult for infrequent travelers to benefit from the program. Vistara needs to make its loyalty program more accessible to all passengers, not just frequent flyers.
Finally, Vistara needs to improve its on-time performance. While the airline has generally been punctual, it has had its fair share of delays. This is mainly due to the airline's reliance on ground handling companies, which can lead to delays. To improve its on-time performance, Vistara should consider investing in its own ground handling teams.
Overall, Vistara has established itself as one of India's leading airlines. The airline offers a great customer experience and has a strong commitment to safety. However, there are still areas where the airline can improve, such as expanding its international network, improving its loyalty program, and improving its on-time performance. With continued focus on these areas, Vistara can continue to grow and remain a leader in the Indian aviation industry.