Viva Air is an airline based in Colombia that has been providing flights since 1995. The airline is renowned for its low-cost flights and has become a popular choice for travelers looking for a budget-friendly way to get around the country. In recent years, the airline has expanded its reach to include international destinations, such as Mexico, the Dominican Republic, and Peru.

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Viva Air does a great job of providing a low-cost option for travelers. They offer a variety of ticket prices and discounts to make their flights more affordable. Additionally, they provide a convenient online booking system that allows customers to purchase tickets quickly and easily. With their frequent flyer program, passengers can earn points for each flight they take and use them to get discounts and other perks.

The airline also provides excellent customer service. They have a 24/7 customer service team that is available to assist customers with any issues they may have. The team is knowledgeable and friendly and they always try to go the extra mile to ensure their customers have a pleasant travel experience.

The airline also has a strong safety record. All of their aircraft are regularly inspected and maintained to the highest standards, and they take measures to ensure their pilots are well trained and experienced.

Despite the many things that Viva Air does well, there are still areas where they could improve. One area is their flight schedule. They do not offer as many flights as some of the larger airlines, which can make it difficult to find a flight that fits into a traveler’s schedule. Additionally, their online booking system could be improved to make it easier to search for and book flights.

Finally, Viva Air could do more to make their flights enjoyable. Currently, their planes are quite basic and do not offer any in-flight entertainment or meals. While this is to be expected from a low-cost airline, it would be nice if they provided some additional amenities to make their flights more enjoyable.

Overall, Viva Air is an excellent choice for budget-conscious travelers looking for a reliable and safe way to get around Colombia and other parts of Latin America. They offer low-cost tickets and great customer service, but there are still areas where they could improve, such as their flight schedule and in-flight amenities. With a few tweaks, they could become even more popular with travelers around the world.