Queensland Regional Airlines (QRA) is an Australian airline based in Brisbane that has been operating since 1987. QRA primarily services regional and remote communities in Queensland and the Northern Territory and provides charter and freight services for the mining and tourism industry.

QRA does a great job of providing reliable, affordable services to remote and regional areas. This is especially important to these communities, as the majority of them have no reliable form of public transport. QRA's fleet of aircraft is made up of 17 aircraft, ranging from small single-engine planes to much larger turboprops. This allows them to service a wide variety of destinations, including ones that other airlines cannot reach.

QRA also offers a wide range of services, from scheduled flights to charter services and freight services. This allows them to better serve their customers, as they are able to provide flexible, tailored services that meet the needs of each individual customer.

QRA also takes customer service seriously. They strive to provide a safe, comfortable and enjoyable experience for their passengers. They have a team of experienced and friendly flight attendants who are always on hand to help passengers with any queries or issues they may have. Furthermore, they have an excellent safety record, which is a testament to their commitment to safety and the quality of their operations.

However, QRA could improve in a few areas. Firstly, they could expand their fleet of aircraft. This would allow them to better serve the remote and regional areas they service, as well as increase their capacity to meet customer demand. Secondly, they could use more modern aircraft. While their current fleet is reliable and well-maintained, modern aircraft are much more efficient and would reduce their operating costs. Finally, they could invest in more advanced technology, such as digital ticketing and automated check-in systems. This would make the process of booking flights and checking in much more efficient, as well as making the experience for passengers much smoother.

Overall, Queensland Regional Airlines does a great job of providing reliable and affordable services to remote and regional areas. They have an excellent safety record and take customer service seriously. However, they could improve by expanding their fleet of aircraft, using more modern aircraft and investing in more advanced technology.