South African Express is a major airline in South Africa, with flights to domestic and international destinations. The airline has a strong network of routes, and offers competitive prices on a range of flights.

In terms of what they do well, South African Express offers reliable, affordable flights. Their fleet of aircraft is modern and well maintained, and their customer service is good. They provide a range of additional services such as pre-booked meals, onboard entertainment and WiFi, and travel insurance.

Where the airline can improve is in terms of its in-flight entertainment. The selection is limited, and there is no access to streaming services or other modern features. The airline could also benefit from a more comprehensive loyalty program, offering rewards such as additional baggage allowance and priority boarding. Finally, the airline could improve its online booking system, which is not very user friendly.

Overall, South African Express is a reliable and affordable airline with a strong network of routes. However, there are areas where they could improve, such as their in-flight entertainment and online booking system. By making a few improvements, the airline could become even more attractive to customers.