Analysis

Improvements Needed: A Review of Tigerair Taiwan's Services and Customer Experience





Tigerair Taiwan is a low-cost airline based in Taiwan and operated by China Airlines. Tigerair Taiwan currently operates a fleet of nine Airbus A320-200 aircraft, serving 16 destinations in Asia and Oceania. The airline is known for its competitive prices and punctuality, but there are areas for improvement.

Improvements Needed: A Review of Tigerair Taiwan's Services and Customer Experience
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In terms of customer service, Tigerair Taiwan does well in providing competitive prices and on-time departures. In a survey by FlightStats, Tigerair Taiwan ranked second among low-cost carriers in Asia-Pacific in terms of on-time performance, with a score of 84.9%. The airline also offers competitive fares and a variety of promotional deals, making it a popular choice for budget-conscious travelers.

When it comes to the in-flight experience, Tigerair Taiwan could improve in several areas. The airline’s seats are quite basic and lack amenities such as adjustable headrests and seat-back entertainment systems. Customers have also noted that the airline’s cabin crew can be somewhat unprofessional and unfriendly. The airline could also introduce a loyalty program to reward frequent flyers.

Tigerair Taiwan also has room for improvement when it comes to baggage allowance. The airline’s free baggage allowance is quite limited, with up to 10kg for Economy Class and 15kg for Business Class. This is significantly lower than the industry average, making it difficult for passengers to bring all the items they need for their trip.





Finally, Tigerair Taiwan could improve its website and mobile app. The website is outdated and lacks information on current promotions and deals, while the mobile app has been known to be unreliable and slow. This makes it difficult for customers to use the app for booking flights or managing their trips.

Overall, Tigerair Taiwan is a reliable and affordable airline with good on-time performance. However, the airline has room for improvement when it comes to customer service, in-flight experience, baggage allowance, and its website and mobile app. With some improvements in these areas, Tigerair Taiwan could become an even more attractive option for budget-conscious travelers.